Your purchase includes after-sales support for the system as supplied. If something does not work as described in the customer guide, tell us and we will investigate and fix it. [CONFIRM: support period, e.g. 3 months from purchase, and response time, e.g. 2 working days]
After-sales support does not include changes, additions or tailor-made (custom) work, such as altering screens, wording, workflows, reports or notifications, or adding new features. These are charged separately. For changes to your system, see our System Customisation Service (£1,000 for up to 3 rounds of changes, up to 10 items per round), or ask us for a quote for larger work.
After-sales support also does not cover hosting, domain names, email or SMS account set-up, payment provider accounts, data look-up keys, or any third-party fees, which remain your responsibility. [CONFIRM]
See the System Customisation Service