System Customisation Service
Make your system work the way your business does.
Summary
Every business runs a little differently, and your system should keep up. Our System Customisation Service gives you a fixed-price package of changes, so you can adjust screens, wording, workflows and settings without an open-ended bill. You tell us what you need, we make the changes, and you review each round before we move on.
Price: £1,000 (fixed) [CONFIRM: provisional per brief; inc. or ex. VAT]
Who it's for
Customers who have bought one of our systems, including the Garage Management System, and want it adjusted to fit how they work. [CONFIRM: available only for systems bought from us?]
How it works
- 1. Buy the service and send us your first list of up to 10 changes.
- 2. We confirm how many items the list uses and agree it with you.
- 3. We make and test the changes, then hand over with a written summary.
- 4. You review, then send your next list when you're ready — up to 3 rounds in total.
What's included
- Up to 3 rounds of changes in total.
- Up to 10 items per round (up to 30 items across the package).
- A short scoping call or written brief at the start of each round, so we agree exactly what will change.
- Changes made and tested on a staging (test) copy before going live, where your setup allows.
- A written summary of what was changed at the end of each round.
- Deployment of approved changes to your live system.
Terms
Scope
- An item is one self-contained change to an existing part of your system, for example: changing labels or wording on a screen; adding, removing or reordering a field on an existing form; adjusting the layout or colours of an existing page; changing the content or trigger of an existing email or text notification; adjusting an existing report, list or filter; or changing an existing setting or workflow step.
- A request that touches several screens or needs several separate changes counts as more than one item. We will tell you how many items a request uses before we start it.
- Items must be submitted together as one list per round. Unused items in a round do not carry over to the next round. [CONFIRM]
- Fixing a fault in the original system (something that does not work as described in its documentation) is not an item and is handled under your after-sales support.
- If a request is too large to count as items (see Exclusions), we will offer a separate quote instead.
Timing
- We aim to complete each round within 10 working days of agreeing the item list. [CONFIRM]
- You then have 5 working days to review the round and tell us about any corrections. Corrections to items in that round (where we have not delivered what was agreed) are included and do not use up further items. [CONFIRM]
- If we hear nothing within the review window, the round is treated as accepted. [CONFIRM]
- All 3 rounds must be used within 6 months of payment. [CONFIRM]
- Working days are Monday to Friday, excluding UK bank holidays.
Exclusions
The following are not covered by this service and will be quoted separately if required:
- New modules, major new features or new integrations with outside services.
- Third-party fees of any kind, such as software licences, add-ons, payment provider charges, SMS credits or data look-up fees.
- Hosting, domain names, email set-up and server administration.
- Data migration, imports or bulk data clean-up.
- Content writing, copywriting, photography and design of new branding or logos.
- Changes to third-party software that we do not control.
- Training sessions beyond a brief walkthrough of the changes made. [CONFIRM]
- Ongoing maintenance, updates and support outside the 3 rounds.
Payment
- The £1,000 fee is payable in full upfront before work begins, unless we agree otherwise in writing. [CONFIRM]
- The fee is non-refundable once work on the first round has started. [CONFIRM]
- Rounds or items not used within the 6-month period lapse and are not refundable or transferable. [CONFIRM]
- Prices are in pounds sterling. [CONFIRM: VAT treatment]
Additional terms
- Access: You give us the access we need (for example a staff login to your site or a test copy). Delays in providing access or feedback extend the timings. [CONFIRM]
- Backups: You keep a current backup of your site before each round goes live. [CONFIRM]
- Updates: Changes are made to the version of the system you have at the time. Future system updates may need changes to be re-applied, which is not included. [CONFIRM]
- Ownership: Changes made for you are for use on your own business's site(s). [CONFIRM]
- Liability: Our total liability under this service is limited to the fee paid. Nothing limits your statutory rights. [CONFIRM: legal review]
Frequently asked questions
What counts as one item?
One self-contained change to an existing part of your system, such as changing wording on a screen, adding a field to an existing form or adjusting an existing notification.
Do unused items carry over?
No. Items are submitted as one list per round and unused items in a round do not carry over.
How long do I have to use the three rounds?
All three rounds must be used within six months of payment.
Is fixing a fault counted as an item?
No. Faults in the system as supplied are handled under after-sales support.
Ready to tailor your system? Send us your list of changes and we'll confirm how many items it uses before you commit.